The South African Social Security Agency (SASSA) is seeking a passionate and dedicated Call Centre Agent to join its team at the Head Office in Pretoria. This permanent position offers a unique opportunity to develop your career in public service while playing a key role in supporting the well-being of South Africans.
Closing Date: 30 March 2025
Position Overview:
- Salary: R202,233 – R235,611 per annum (excluding benefits)
- Location: SASSA Head Office, Pretoria
- Reference No: SAS 12/12/2024-18
- Position Type: Permanent
Key Responsibilities:
- Customer Interaction: Handle incoming and outgoing calls, log inquiries, and escalate issues when necessary.
- System Updates: Record client interactions in the Customer Care Application and ensure client data is accurate and up-to-date.
- Investigation & Resolution: Address customer queries efficiently, providing clear and timely feedback.
- Email Support: Respond to customer emails with the same professionalism and attention as phone interactions.
- Customer Education: Assist clients in understanding SASSA’s processes and available services.
- Call Routing: Direct calls to the appropriate officials for further assistance as needed.
Minimum Requirements:
- Senior Certificate (NQF Level 4): Completed Grade 12 or equivalent qualification.
- Computer Literacy: Proficient in using computer systems and the Customer Care Application.
- Experience: 0-1 year in customer service or call center roles.
- Knowledge: Basic understanding of the SOCPEN system, SASSA policies, and social assistance procedures.
Why Join SASSA?
- Make an Impact: Contribute to an organization that plays a vital role in supporting vulnerable communities across South Africa.
- Professional Growth: Enhance your skills in customer service, case management, and public sector operations.
- Collaborative Team: Become part of a team committed to improving public services and assisting those in need.
How to Apply:
To apply for the Call Centre Agent position, submit your application in person to the following address:
Address:
501 Prodinsa Building, SASSA Head Office
Corner of Steve Biko and Pretorius Street, Pretoria 0083
We look forward to receiving your application and welcoming you to the SASSA team
join SASSA as a Call Centre Agent: Make a Meaningful Impact in Social Assistance
The South African Social Security Agency (SASSA) is seeking a passionate and dedicated Call Centre Agent to join its team at the Head Office in Pretoria. This permanent position offers a unique opportunity to develop your career in public service while playing a key role in supporting the well-being of South Africans.
Closing Date: 7 January 2025
Position Overview:
- Salary: R202,233 – R235,611 per annum (excluding benefits)
- Location: SASSA Head Office, Pretoria
- Reference No: SAS 12/12/2024-18
- Position Type: Permanent
Key Responsibilities:
- Customer Interaction: Handle incoming and outgoing calls, log inquiries, and escalate issues when necessary.
- System Updates: Record client interactions in the Customer Care Application and ensure client data is accurate and up-to-date.
- Investigation & Resolution: Address customer queries efficiently, providing clear and timely feedback.
- Email Support: Respond to customer emails with the same professionalism and attention as phone interactions.
- Customer Education: Assist clients in understanding SASSA’s processes and available services.
- Call Routing: Direct calls to the appropriate officials for further assistance as needed.
Minimum Requirements:
- Senior Certificate (NQF Level 4): Completed Grade 12 or equivalent qualification.
- Computer Literacy: Proficient in using computer systems and the Customer Care Application.
- Experience: 0-1 year in customer service or call center roles.
- Knowledge: Basic understanding of the SOCPEN system, SASSA policies, and social assistance procedures.
Why Join SASSA?
- Make an Impact: Contribute to an organization that plays a vital role in supporting vulnerable communities across South Africa.
- Professional Growth: Enhance your skills in customer service, case management, and public sector operations.
- Collaborative Team: Become part of a team committed to improving public services and assisting those in need.
How to Apply:
To apply for the Call Centre Agent position, submit your application in person to the following address:
Address:
501 Prodinsa Building, SASSA Head Office
Corner of Steve Biko and Pretorius Street, Pretoria 0083
We look forward to receiving your application and welcoming you to the SASSA team
